BATA

BATA – TERMS & CONDITIONS

All Orders, booked and paid for, cannot be cancelled.

No returns or refunds are allowed

Terms & Condition of service apply

For Order related queries, please contact Customer Service

– Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the order as we may have to procure it from some other stores

We ship on all week days (Monday to Saturday), excluding public holidays

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies

While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability

– Claim Policy

BATA products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell.

In case you find a manufacturing defect in the product purchased, kindly contact Customer Service

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced

Articles covered under Claim Policy:

Claims can be lodged only for footwear, bags & belts. No claim is admissible on socks, shoe care and foot care products or other non-footwear items

Definition of Major Manufacturing Defect:

For Footwear

Damaged/Discoloured Upper Material

Broken/Damaged Sole or Insole

For Bags

Damaged stitching

Damaged/Discoloured Upper Material

For Belts

Damaged/broken material/buckle

– General Terms & Conditions for Exchange/Claims

Any issue or claim regarding delivery will be entertained up to maximum of 30 days from the actual order delivery date. Bata will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 30 days’ time period.

All articles being returned for exchange/claim must be accompanied by original Invoice.

No warranty/guarantee/exchange for articles purchased on discount or during sale period

Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund